Don’t just take it from me.

Testimonials

Read on to hear what our clients have to say about their experiences working with us.

“Valuable experience and I expect nothing but success from our engagement.”

Meagan, VP of Product at pramana

“Her data-driven approach helped us decrease our onboarding time by 50%…”

yvan, ceo of augusta

“Very collaborative work style. And she ensured alignment in every step. ”

Shirin, Product Marketing Leader & Consultant

-Carmen

  • “I really appreciate her genuine interest in our company. She took the time to learn the product, understand our value proposition and meet other members of the team to get the whole picture.

    Thanks to our weekly sessions it became clear where our CS team needed to focus on and we were able to implement new upsell strategies and set the right priorities within a couple of weeks.

    Shruti has a lot of knowledge in the field and as such, the biggest learning I got from her is how to listen to our customers, how to communicate with them and how to take action on this in a scalable, yet effective way.

    I’d definitely love to work with Shruti again to unlock many other areas where our CS team will need support as we scale.

    If any other company asked my opinion, I’d tell them that she’s an endless source of ideas and inspiration that any company should benefit from. She definitely made an impact on how we do things at our company now, I’ll never be able to thank her enough.”

Customer Success Leader at StoryChief

  • “Through Nobee I had the privilege of working with Shruti as my customer success specialist and her expertise made a remarkable impact on my business.

    Shruti's deep understanding of the customer journey and her ability to identify pain points and propose effective solutions were truly impressive.

    She showed unwavering dedication to ensuring a seamless experience for our customers, with attention to detail and a commitment to excellence that stood out throughout our collaboration.

    One of the best changes we implemented under Shruti's guidance was the introduction of personalized customer touchpoints. Her expertise in crafting tailored communications and optimizing the customer experience led to a significant increase in satisfaction and we observed a significant boost in customer loyalty and referrals.

    Working with Shruti was a tremendous learning experience. She empowered me with practical tools and data-driven metrics, helping me align our business processes to meet customer needs effectively. Her guidance in documenting and breaking down the entire customer journey expanded my understanding of our customers and enabled me to make informed decisions.

    I would not hesitate to hire Shruti again! Her exceptional expertise, dedication, and ability to deliver outstanding results make her an invaluable asset. She possesses a unique talent for grasping the intricacies of a business and translating them into effective customer success strategies. I wholeheartedly recommend Shruti to any business seeking a customer success specialist.

    Her passion for driving customer-centricity, professionalism, and ability to foster collaboration are exceptional. Working with Shruti was a game-changer for my business, and I am confident she can provide the same exceptional value to others.”

Co-founder, Nobee

-Christian

-Simran

Co-Founder, Rivet

  • “She's an incredible advocate for the customer and has shared extremely valuable insights to help us deliberately build that mindset into our culture and strategy early on.

    Her recommendations have helped us evolve our onboarding processes and build support into the customer journey thereafter, and we've seen significant growth in how users interact with our platform as a result."

-Mike

Founder, Trova

  • “It has been such an amazing experience partnering with Shruti on product strategy and customer success.

    Shruti took the time to understand our core competencies and bring out the best in my team with the guidance and support we needed.

    Whether it's problem-solving or advising on business decisions, Shruti has been fundamental to the success of Trova."

“Her help with customer success strategy was a game changer for our business. ”

"My team and I at Markit worked with Shruti and all I can say is that she always helped us remain customer-focused first! 

Her help with customer success strategy was a game changer for our business. She helped us come up with nurture strategies for our early customers, to make sure we always were getting a steady stream of feedback on our product.

One of the most valuable insights she provided was the often overlooked importance in talking to churned customers to understand where improvements could be made and prevent future lost customers. Would highly recommend Shruti to anyone looking for help with customer success strategy."

-Jonathan C.

Founder, Markit Social

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